Enterprise Content Management (ECM) is not simply a software product. In the full sense, ECM is a system that encompasses the strategies, methods and toolset used to acquire, manage, store, and distribute all of the organization's unstructured information to the user, to other applications and to the business processes of that organization.
Unstructured information (such as text documents, video, audio, email, reports rendered from business applications, etc.) accounts for 80% of the organization's total information. For example, in the banking industry, unstructured information is a loan application, account opening, L / C, video surveillance system, Customer service ... This information is much larger than the amount of structured information stored in the database for applications such as Corebanking, Switching, Card Management System.
An overall ECM solution consists of 2 main components: Capture of unstructured information and Management of the captured information.
Capture of unstructured information provides functionalities as follows:
- Capture: : scan documents or import files if scanning is not required, perform online/offine, capture data from fax server, etc.
- Classify: Captured documents can be classified manually or automatically (the system automatically identifies documents and “learns” taxonomy).
- Extract: information in the document can be extracted thanks to such technologies as Optical Character Recognition (OCR), Optical Mark Recogni- tion (OMR), and Intelligent Character Recognition (ICR), etc.
- Validate: Users can review and modify all the automatically extracted information
- Delivery: Captured information and extracted information can be imported into central repository or other repositories.