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1. Executive Summary

CPQ CORPORATION is a leading Vietnam Information and Communication Technologies (ICT) service provider, consulting company and software developer. 
We design, develop, support and promote services and software applications using integrated, state-of-the-art technology. CPQ CORPORATION’ expertise covers: 

  • MIS for the government sector
  • e-Government 
  • e-Business (B2C, B2B, B2E, etc.) 
  • e-Collaboration 
  • workflow, content, document and knowledge management 
  • communications middleware 
  • network management 
  • ICT security 
  • outsourcing services, etc

We develop our own software products and tools in all the above domains.

2. Corporate Philosophy 

Our corporate philosophy establishes the fundamental principles of our management system. Our worldwide operational and performance standards translate the corporate values into specific management expectations. We preserve a high level of business ethics characterised by integrity and honesty in all our business actions.
CPQ CORPORATION commits to: 

  • adopting high standards of ethics in all its business actions and practices; 
  • providing its customers with high quality services, tailor-made to their needs and expectations; 
  • guaranteeing highly competitive services to its clients; 
  • engaging a highly skilled personnel supported by an effective organisational structure; 
  • implementing an ‘equal opportunities’ and ‘environmentally friendly’ policy; and increasing shareholders’ value.

3. Industries

  • Banking & Financial Services
  • Communications, Media & Technology
  • Insurance
  • Manufacturing
  • Retail
  • HiTech
  • Consumer Goods & Distribution
  • Energy, Resources & Utilities
  • Life Sciences & Healthcare
  • Public Services
  • Travel, Transportation & Hospitality

4. Services 

4.1. Consultancy Services 

CPQ CORPORATION has extensive experience in the delivery of consulting services targeted at developing, promoting, stimulating and supporting clients in setting up and running their IT environment and information systems. As an indication, consulting services involve the following key domains: 

  • Project Management: Management of project resources, risk management, financial management, change, risk and configuration management
  • Quality Assurance, Management and Audit: Project Quality Plans (PQP), functional and quality tests, quality assessments, quality audits, quality control and evaluation of the software development cycle, elaboration and implementation of Service Level Agreements (SLA). 
  • Business Consultancy Services: Description of a business, definition of business strategies and policies, creation, improvement and maintenance of business processes, collection of business and user requirements, Business Process Re-engineering (BPR), feasibility studies, vision documents and business case modelling. 
  • IS Security: Security studies, definition of security policies, security assessments and risk analysis of operational environments. 
  • Enterprise Architecture: Analysis of portfolio of information systems, analysis of organisational structures, development and enhancement of IS architecture, assessments of architecture maturity and data flow analyses. 
  • IS Studies: Technical studies, technical evaluations, implementation/deployment studies and hosting of information systems. 
  • IT Training: Provision of training on specific tools, methodologies and practices including ITIL, COBIT, COCOMO II, PRINCE 2, ISO, RUP, UML and RDBMS administration. Also, provision of training on setting up and operation of IT environments and systems. 
  • Analysis and evaluation of ICT research: Studies to assess impact and evaluate results of Vietnam research in ICT. 
  • Provision of highly qualified personnel to work on the client’s premises (intra-muros) in key IT positions such as Project Managers, Senior Analysts and Senior Consultants.

4.2. Information & Communication Services 

CPQ CORPORATION is a major provider of information, communication and promotional services, offering a complete package, from business to technical solutions and support: 

  • Study: analysis of research projects, products, tools, frameworks and identification of trends. 
  • Approach: assessment and improvement of communication and marketing strategies by proposing enhancements and new services. 
  • Inform: research, set-up and maintenance of news bulletin boards and newsletters, continuous monitoring of new developments, organisation of events, delivery of case studies and preparation of special publications. 
  • Promote: elaboration of a marketing approach and implementation of diverse communication tools and promotional actions such as websites, workshops, road-shows, audiovisual presentations and printed material. 
  • Connect: set-up and coordination of networks of experts and stimulation of interaction through conferences and organisation of workshops. We deploy dedicated teams of communications specialists, technology experts, e-Government experts, editors, publishers, Event Managers, Production Coordinators and Technical Experts are deployed to undertake the full range of activities of the various projects commissioned by the Vietnam Institutions.

4.3. Application & Software Development 

Designing and developing applications and software solutions has been a core and continuous activity of CPQ CORPORATION since its very existence. We have developed for a wide range of national and international organisations some of their most popular and successful applications. We have accumulated extensive experience in addressing the needs and requirements of the government sector and big corporations. CPQ CORPORATION provides a wide range of own products, tools and platforms. We also undertake the development and support of tailor-made applications according to clients’ needs. Our offerings rely on a wide range of COTS tools, as well as Open Source frameworks. We offer the best price/performance ratio and optimal Total Cost of Ownership (TCO) for the client. 

CPQ CORPORATION covers the full lifecycle of application and software development. We maintain in-house competence and training centres and apply new and technologies and innovations. Our processes are constantly revised to embrace world class, state-of-the-art techniques. Our solutions are delivered as stand-alone or constituent parts of integrated, turn-key projects.

CPQ CORPORATION relies on modern and efficient IT and telecoms technology infrastructure comprising a wide spectrum of tools and platforms as well as laboratory and testing environments. Almost all the developed solutions are complex, critical, sensitive and high availability systems, operating under strict SLAs (Service Level Agreements). We follow well-proven and professional working methodologies. They rely on accumulated experience and know-how, software libraries, best practices and constant improvement methods. Moreover, project specific metrics are defined and applied to ensure consistent results of a high standard.

CPQ CORPORATION employs a framework supported by PRINCE2 for project management, UML/RUP and CMM (Capability Maturity Model) for software engineering, ITIL (Information Technology Infrastructure Library) for IT services management and others. 
Integration Services 

CPQ CORPORATION undertakes complex missions on a turnkey basis in the fields of IT and telecoms, which involve integrated delivery of applications, bundled with all necessary hardware and security equipment. To ensure results of a high standard, the company follows state-of-the-art methodologies and relies on a wide spectrum of qualified and experienced staff as well as on a professional industrial environment for assembling, staging, testing and dispatching of equipment. This includes a dedicated laboratory employing all modern and innovative tools and concepts available today in the market.

4.4. Outsourcing - Managed Services 
CPQ CORPORATION undertakes delivery of outsourcing and/or managed services for its clients. Such services are offered in strict compliance to the most efficient methodologies known today in the market (e.g. ITIL) and include support of IT and telecom systems and applications in production; 1st, 2nd and 3rd level support to users and administrators of specific applications; and provision of hosting services.

4.5. Securtity Services

As an international IT security services provider, CPQ CORPORATION offers a complete range of cybersecurity solutions: from analysis of security issues to development of information security management systems, from cyber security monitoring to the implementation of real-time security intelligence, and support of complex information security systems. We provide all-around protection of sensitive data, optimize risk management programs, and ensure business continuity for large enterprises and SMBs across the country.

CPQ CORPORATION’s information security services and proprietary security management tools are certified as reliable and effective by the companies focusing on business cybersecurity. Our services are essentially based on the best practices, provided by the certified professionals and cyber engineers vastly experienced in information security.

Through our IT security services, CPQ CORPORATION ensures complete protection of your applications, products, and infrastructure against cyber threats, possible data leaks, thefts, or disasters. By reducing possible damages and providing full control over privacy and compliance, all your shared data, business intelligence, and other assets can be managed securely without risks. Our services include:

  • Security Assessment
  • Penetration Testing
  • Security Operations Center (SOC)
  • IT Infrastructure Protection
  • Secure Software Development Life Cycle (Secure SDLC)
  • Standards Compliance Manager – a software toool to enable organization’s compliance

4.6. Research & Development

Current research interests of CPQ CORPORATION are on the following thematic areas: 

  • e-Government for governments at all levels; 
  • advanced ICT solutions and policy developments for collaborative working environments, applicable to e-Business, e-Government, e-Health and e-Learning; 
  • Web 2.0 and Social Software (mashup, blogging, syndication, podcasting, advanced user interfaces); 
  • information security design and implementation applicable to identity management, authentication and authorisation, as well as rights management and privacy enhancing technologies; and 
  • use of Open Source Software for networked cooperative business processes (at global and regional level) and digital ecosystems.